Frequently Asked Questions
When should I install the eSIM?
You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.
What exactly is an eSIM?
An eSIM functions as a virtual SIM card enabling the activation of a cellular plan from your provider without requiring a physical nano-SIM card.
What are the steps to set up my eSIM?
Setting up your eSIM involves a straightforward process of 1) picking your desired destination 2) opting for a data plan 3) scanning the QR code using your phone.
What sets apart a physical SIM from an eSIM?
While a physical SIM involves a small chip being inserted into your device, an eSIM offers the convenience of activating a cellular plan from your provider without the need for a physical nano-SIM card.
How can I confirm if my phone is eSIM-compatible?
Check out our list of supported devices on the eSIM compatible phone page.
Why on my Android device I see a different amount of data?
Android devices allows you to set a data warning threshold, usually is set at 2Gb but can be customized. Don't confuse the warning threshold with the real data amount you have. You can check the real available data and the consumed data from your panel.
Do I need to enable roaming settings?
Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming. IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.
iMessage stopped working
Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".